Frequently Asked Questions

Frequently Asked Questions

I'm interested! What are the next steps?

Please contact us at (530) 365-0025 to discuss by phone or schedule a video chat. We’d love to get to know you better, answer any questions you might have, and have the opportunity to introduce you to a few members of our team!

What insurances do you accept?

We are proud to accept private pay, Medicare, Medi-Cal, all PPOs, and a wide range of insurances and HMOs including OptumCare and Tricare. No matter what type of coverage you have, our insurance experts will take time to help you understand your plan benefits.

What is your visitor policy?

At Oak River Rehabilitation, we believe that family and friends play a critical role in our patients’ emotional and physical wellbeing. Our visiting hours are between 8am and 8pm, every day. There is no limit to the number of people visiting or to the age of visitors. If the patient’s room is shared, please be considerate of roommates and their comfort by visiting in a common area. You can also schedule a video visit or phone call anytime by calling us at (530) 365-0025

When will the doctor see me?

The doctor will be in to see you within 72 hours of admission. Your nurse will communicate medical concerns with your doctor before and after he/she sees you.

How often will I have therapy?

Most patients, depending on their condition and when they are admitted, will start their physical, occupational, and/or speech therapy within 24 hours of admission and will receive therapy up to five times per week.

How long is a typical stay?

Each case is different and unique. Patient progress is reviewed weekly by our team of nurses, therapists, and dietitians. Our main goal is that you reach your highest level of independence.

Do you offer short-term rehabilitation?

Yes. At Oak River Rehabilitation, your successful recovery and quick return home is our top priority. We provide a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapy is conducted under the guidance of licensed experts and available seven days a week.

Are activities available?

We offer optional daily activities for a wide variety of interests to support the healing process. Access the full calendar within the patient’s room or by calling (530) 365-0025. Family members and friends are encouraged to join their loved ones. 

What is your dining program like?

We’re proud to offer a full-service dining program with meals designed by our full-time, in-house Registered Dietitian. Upon admission, our Registered Dietitian and/or Food Service Director will interview your loved one regarding special dietary needs or food preferences. We monitor nutritional status using monthly weights, daily intake records, and relevant labs.

Can I bring additional food?

To support dietary needs, always consult with the nursing staff before bringing food to patients. Any food kept in the patient room must be in properly sealed containers. 

What type of clothing and personal belongings items should I bring?

We encourage you to bring a pair of comfortable shoes and at least seven days worth of comfortable clothing including pajamas and undergarments. And we encourage patients to bring their personal items like family photos, blankets, and decorations to make their spaces feel like home.

Do I need to bring in my medications?

No, you do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications using our off-site pharmacy then securely store them on-site to ensure safety.

Can I take my loved one home for a visit?

Patients may have a leave of absence with a doctor’s authorization, which can be arranged through the nursing staff. 

Can I bring a family pet or a service dog to the facility?

We would love for your family pet or service dog to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

Do rooms have TV, internet, and phone access?

All rooms feature free cable television, a telephone, and WiFi internet. 

I have an appointment, how do I get there?

Transportation to and from off-site appointments can be provided by family if you are safe to travel in their vehicle. Social Services can arrange for a gurney or wheelchair van, if needed. These vans, however, are at the private expense of the resident or family member. Please see Social Services for details and prices.

What services are offered?

We offer laundry, housekeeping, Registered Dietitian, 24-hour nursing care, rehabilitation therapy, IV therapy, respiratory therapy, wound care, tube feedings, activities, beautician services and much more.

How do you protect patients, staff, and visitors from infectious diseases?

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated Infection Prevention Nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment such as N95 masks, surgical masks, gloves, and gowns, and when to use protocols required by the local department of public health and/or the CDC.

Get in touch

Front Desk Phone

(530) 365-0025


Office Hours

Monday – Friday: 8 am to 6 pm
Weekends: 9 am to 6 pm

24/7 Admission Support
Tel: (530) 365-0025
Fax: (530) 365-9217

Street Address
3300 Franklin Street
Anderson, CA 96007
Directions & Map

SUPPORTED BY PACS  |  PACS.COM